# Complaint Status Updated Dear {{ $ticket->student->user->name }}, The status of your complaint ticket **{{ $ticket->ticket_number }}** has been updated. **Subject:** {{ $ticket->subject }} **Previous Status:** {{ ucfirst(str_replace('_', ' ', $oldStatus)) }} **New Status:** {{ ucfirst(str_replace('_', ' ', $newStatus)) }} **Updated At:** {{ now()->format('F j, Y g:i A') }} @if($newStatus === 'resolved') 🎉 Your complaint has been resolved. If you have any questions, please reply to this ticket. @elseif($newStatus === 'closed') ✅ Your complaint has been closed. Thank you for using our support system. @endif View Complaint Details If you're having trouble clicking the button, copy and paste the URL below into your web browser: {{ route('complaints.show', $ticket) }} Thank you for using our application,
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